Support

FAQs

QUESTIONS QUESTIONS
  1. What does the accuracy of the VETTA speed sensor depend on? Does the accuracy of the speed sensor depend on the location of the magnet along the radius of the wheel (the spoke)?
  2. Will my VETTA V100 wireless computer work on Recumbent Bikes?
  3. Is my VETTA cycling computer water resistant?
  4. How do I get the cadence screen to display on the LCD?
  5. My wireless speed VETTA computer worked yesterday, but it is not working today. What can I do?
  6. My tire size is not listed on the circumference chart in the manual. How can I determine what circumference number I should use to calibrate my computer?
  7. There is a “wrench” icon appearing on the display. What does it mean and how can I get rid of it?
  8. I have the VETTA V100 WL series, a wireless speed computer. If I want to upgrade to V100 WL2X with the double wireless speed and cadence, which upgrade kit should I purchase?
  9. Will my VETTA V100 WL work properly if I install the wireless speed sensor on the rear wheel?
  10. How can I change the time on my VETTA V100 cycling computer without taking out the batteries?
  11. I have the VETTA aero bar on the bike. Can I mount my cycling computer on the stem?
  12. How can I mount my VETTA cycling computer on a flat handlebar?
  13. How can I reset the total riding time on my VETTA cycling computer back to zero?
  14. I took a 50 mile ride and my VETTA computer only recorded 25 miles. What can I do to correct this problem?
  15. When my VETTA cycling computer is in sleep mode, will peddling automatically wake up my computer?
  16. My VETTA V100 wireless computer worked well for a while but now, I am getting erratic readings. What can I do to fix this problem?
  17. How do I change my VETTA computer from km/hr to m/hr?
  18. My VETTA computer has dark spots and is hard to read. What can I do to fix this problem?
  19. Where should I mount my VETTA wireless speed sensor? What should I be aware of when I mount my sensor?
  20. Why is my VETTA wireless computer showing unusually high readings on my maximum speed?
  21. How long will the batteries in my VETTA wireless sensor last?
  22. Where can I find the instruction manual for my VETTA C-Series computer?
  23. Can I still get spare parts for my C-Series computer?
  24. Will Vetta ship my online purchases if I live outside the United States?
  25. How is the shipping cost determined when I make an online purchase?
ANSWERS ANSWERS
1. What does the accuracy of the VETTA speed sensor depend on? Does the accuracy of the speed sensor depend on the location of the magnet along the radius of the wheel (the spoke)?
No, the accuracy of the speed sensor does not depend on the location of the magnet along the radius of the wheel.The magnet only determines the number of revolutions, which is the same when measured at any point along the radius of the wheel. After you calibrate the computer with the circumference measurement of your tire, the computer will automatically use your tire circumference and the number of revolutions to determine speed. However, please make sure the distance between the wireless speed sensor and the head unit is within 24 inches.
2. Will my VETTA V100 wireless computer work on Recumbent Bikes?
No, the V110 wireless computer does not work on recumbent bikes since the maximum transmission distance for the wireless speed sensor is approximately 24 inches. However, our extended wired mounting kit for the V100 will work on your recumbent bike.
3. Is my VETTA cycling computer water resistant?
Yes, all VETTA computers are water resistant up to 30 meters.
4. How do I get the cadence screen to display on the LCD?
The cadence screen will only be accessible once the unit receives a signal from the cadence sensor. It will disappear once you reset your computer.
5. My wireless speed VETTA computer worked yesterday, but it is not working today. What can I do?
There are several possibilities as to why your computer is not working anymore. Below is a list of possible solutions. Please check to see which one pertains to you.
  • If the “wrench” icon has appeared on the display, please replace the battery in the head unit.
  • The speed sensor and the magnet could be misaligned. Please make sure that they are within 1 to 5mm from each other. Also, please make sure the distance between the wireless speed sensor and the head unit is within 24 inches.
  • There could be accumulated time under the ride time/total time (RT/TT) function, Please access the RT/TT screen by pressing button #2 and then reset both timers to “zero”. Spin the wheel to see if your computer is receiving a signal from the wireless speed sensor again.
6. My tire size is not listed on the circumference chart in the manual. How can I determine what circumference number I should use to calibrate my computer?
You have to measure your wheel circumference manually.Mark the tire and a spot on the floor. Roll the wheel forward one complete revolution until the tire mark touches the floor again and mark that spot. Measure the distance between the marks on the floor in millimeters and enter the result into the computer. (1 inch = 25.4 mm)
7. There is a “wrench” icon appearing on the display. What does it mean and how can I get rid of it?
If the “wrench” icon stays on the screen permanently, then the battery in the head unit is low.By replacing the battery, you can remove the icon from the screen. If the icon flashes slowly, then the computer is informing you that the service time has been reached. You can remove the icon from the screen by resetting the service timer. Finally, if the icon flashes rapidly, then the battery in the head unit is low and the service time has been reached. You can get rid of the flashing icon by replacing the battery and resetting the service timer.
8. I have the VETTA V100 WL series, a wireless speed computer. If I want to upgrade to V100 WL2X with the double wireless speed and cadence, which upgrade kit should I purchase?
The wireless speed and cadence upgrade kit (196-438) is required to upgrade your current computer to a V100 WL2X.
9. Will my VETTA V100 WL work properly if I install the wireless speed sensor on the rear wheel?
No, it will not work since the wireless speed sensor must to be within 24 inches from the V100 computer for reliable transmission. However, you can purchase the extended wired mounting kit if you need to mount the speed sensor on your rear wheel.
10. How can I change the time on my VETTA V100 cycling computer without taking out the batteries?
To change the time on the V100 computer without taking out the batteries, please follow the instructions below:
  • Press Button #2 and toggle to the screen called SPD/DST.
  • Press and hold both Button #1 and Button #2 for 3 seconds. This will take you to the setup mode with “bic No I” flashing on the screen.
  • Press Button #1 and toggle to the screen for setting the time.
  • Press Button #2 to change the time.
11. I have the VETTA aero bar on the bike. Can I mount my cycling computer on the stem?
You can purchase stem mounts that are compatible to the VETTA aero bar from our online store.
12. How can I mount my VETTA cycling computer on a flat handlebar?
We are currently developing a mounting bracket for flat handlebars.If you forward us your contact information through Customer Service, we will be happy to inform you once the flat handlebar mounting bracket is available.
13. How can I reset the total riding time on my VETTA cycling computer back to zero?
To reset the total riding time on your VETTA cycling computer, please follow the instructions below:
  • Press Button #2 and toggle to the screen called RT/TT.
  • Stop the total timer if it is still running.
  • Press Button #3 once to stop the total timer.
  • Once the total timer stops, press and hold Button #3 for 3 seconds to reset the total riding time on your cycling computer.
14. I took a 50 mile ride and my VETTA computer only recorded 25 miles. What can I do to correct this problem?
There are several possibilities as to why your computer is recording the wrong distance. Below is a list of possible solutions. Please check to see which one pertains to you.
  • Please check the alignment between the speed sensor and the magnet and ensure that they are within 1-5mm of each other.
  • Please make sure the wireless speed sensor is positioned within 24 inches from the head unit.
  • Please verify that you input the correct circumference number when you calibrated your cycling computer.
15. When my VETTA cycling computer is in sleep mode, will peddling automatically wake up my computer?
If you have a wired cycling computer, your computer will automatically wake up and begin recording your ride data once you start peddling. If you have a wireless cycling computer, you need to push a button to wake up your computer before you can begin riding.
16. My VETTA V100 wireless computer worked well for a while but now, I am getting erratic readings. What can I do to fix this problem?
The following is a list of possible problems and its respective solutions.
  • If the “wrench” icon is on the display, please replace the battery in the head unit.
  • The distance between the speed sensor and the magnet should be within 1-5mm of each other. Please also make sure the distance between the speed sensor and the head unit is within 24 inches.
  • The battery in the sensor may be low. Please replace the battery to see if it takes care of the problem.
17. How do I change my VETTA computer from km/hr to m/hr?
For the RT computer series,
  1. Press Button #2 and toggle to SPD/ODO mode.
  2. Hold both buttons simultaneously for 3 seconds until “km/hr” begins to flash.
  3. Press Button #2 to change from “km/hr” to “m/hr”
For the V100 computer series,
  1. Press Button #2 and toggle to SPD/DST mode,
  2. Hold both Button #1 and #2 simultaneously for 3 seconds until “bic no I” appears on the display.
  3. Press Button #1 to toggle to Speed Units Setup “km” flashing on the “km/hr” screen.
  4. Press Button #2 to change from “km” to “m”.
  5. Press Button #3 twice to exit out of the setup mode.
18. My VETTA computer has dark spots and is hard to read. What can I do to fix this problem?
You may experience dark spots on your cycling computer screen if you ride with polarized sunglasses. A polarized filter will sometimes react with the lamination on LCD instruments creating blind spots and causing difficulty in reading the screen. We would suggest wearing a pair of non-polarized sunglasses if you do see dark spots.
19. Where should I mount my VETTA wireless speed sensor? What should I be aware of when I mount my sensor?
You can mount the wireless speed sensor anywhere on the left side of the fork. However, please make sure of the following:
  • The gap between the area where the word “magnet” is printed on the speed sensor and the magnet is within 1 to 5mm of each other.
  • The distance between the head unit and the speed sensor is within 24 inches.
20. Why is my VETTA wireless computer showing unusually high readings on my maximum speed?
The unusually high speed readout that you are experiencing is typically due to interference from an outside electrical field, such as power lines, security systems, radios towers, home computers, etc. Unfortunately, there is no solution for this since the FCC requires devices like cycling computers to function under these outside interference.
21. How long will the batteries in my VETTA wireless sensor last?
The battery on both wireless speed and cadence sensors should last for 60 hours of ride time.
22. Where can I find the instruction manual for my VETTA C-Series computer?
The link provided below will take you to the VETTA C-series instruction manual.
23. Can I still get spare parts for my C-Series computer?
Since the VETTA C-Series cycling computers have been discontinued for a number of years, there are no spare parts available to support them.
24. Will Vetta ship my online purchases if I live outside the United States?
No, VETTA currently does not accept any online orders that have to be shipped to an international address.
25. How is the shipping cost determined when I make an online purchase?
Shipping prices are based on the weight and size of the purchased item(s) as well as the shipping address. VETTA ships to all 50 states in the United States via UPS Standard Ground, which normally takes 4 to 7 business days for delivery from the day of purchase.

 

 

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