WARRANTY POLICY
ACUMEN INC. WARRANTS ALL VETTA ( The Company ) PRODUCTS AGAINST MANUFACTURER DEFECTS
FOR A PERIOD OF 3 YEARS. Subject to the following
limitations, terms and conditions, components will
be free of manufacturing defects in materials and
workmanship. The 3 year limited warranty is conditioned
upon the components being used and operated in normal
riding conditions. This warranty does not cover normal
wear and tear ( i.e. battery replacement, broken wire… ),
rider abuse, acts of God, improper installation or
product alteration. This
warranty is void if the components were not purchased
( new ) from or through an authorized VETTA retailer
or dealer. Examples of unauthorized dealers are online
auction sites or online retailers that do not offer
service.
ACUMEN INC.
at its sole discretion will repair or replace items
at its own cost. Users are responsible for all return
freight shipping charges, when returning items for
warranty service.
ACUMEN INC.
will pay freight when returning serviced items, via
USPS or UPS to consumers or dealers, once the item( s )
has been repaired or replaced.

REQUIREMENTS FOR WARRANTY SERVICING
1.Prior to shipping an item
back, you must first obtain a Return Authorization
Number ( s ) ( RA# ). Each item being returned must have
2.To obtain an RA#, you must either contact the retailer
where the product was originally purchased from, or
contact VETTA directly at customerservice@vetta.com.
3.For trouble shooting purposes, we request that the
complete unit with packaging be returned to ACUMEN
INC. unless otherwise stated
by VETTA representative.
ITEMS TO BE INCLUDED IN RETURNS
1.The defective product( s )
2.A letter clearly stating the problem( s ) with the
returned item( s ).
3.Copy of the original sales receipt showing proof
of purchase date.
4.The Company is not responsible for loss or additional
damages while in transit to
ACUMEN
INC.
5.Clearly mark the RA# on the outside of the return
packaging. All items without an RA# will be refused
and returned to the return address on the package.
The Company shall not be held responsible to replace
items with new items for greater than the amount of
the original item purchase price. This limited warranty
does provide the original owner with certain legal
rights and recourse. The original owner may possess
other rights or recourse, depending on the state or
country.
Please check our website to help
answer any questions or to
obtain a manual .